Managing Drivers
Comprehensive guide for managing drivers in your fleet, including registration, permissions, monitoring, and the mobile app experience.
Driver Management Overview
Registration
Quick driver onboarding
Mobile App
Easy fuel ordering
Verification
Secure authentication
Performance
Track and optimize
Driver Registration Process
Step-by-Step Registration
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1. Basic Information
Required Details: - Full Name (as per ID) - National ID / Iqama Number - Date of Birth - Nationality - Mobile Number (for app access) - Email Address - Home Address - Emergency Contact
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2. License Verification
License Information: - License Number - License Type (Light/Heavy/Special) - Issue Date - Expiry Date - Issuing Authority - Upload License Copy (front & back) - Traffic Violations Check
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3. Employment Details
Work Information: - Employee ID - Department/Division - Direct Supervisor - Job Title - Employment Start Date - Work Schedule - Operating Regions
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4. Vehicle Assignment
Assign vehicles the driver is authorized to operate:
- β’ Primary vehicle(s)
- β’ Backup vehicles
- β’ Vehicle type restrictions
- β’ Special equipment authorization
Driver Categories and Permissions
Driver Type | Permissions | Restrictions |
---|---|---|
Full-Time Driver |
|
Geographic limits only |
Part-Time Driver |
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Time and amount limits |
Contractor |
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Strict limits, expires |
VIP Driver |
|
Audit requirements |
Mobile App for Drivers
App Features
Core Functions
- β QR code scanning for fuel authorization
- β Real-time transaction tracking
- β Digital receipts
- β Transaction history
- β Wallet balance check
- β Find nearest stations
Additional Features
- β Multi-language support
- β Push notifications
- β Expense reporting
- β Vehicle switch option
- β Emergency assistance
- β Feedback system
Driver App Workflow
Fueling Process via Mobile App:
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1. Arrival at Station
Driver opens PetroLink app and selects "Fuel Now"
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2. QR Code Scan
Scan unique QR code displayed at pump
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3. Vehicle Selection
Confirm vehicle or switch if driving different vehicle
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4. Pump Selection
Enter pump number and fuel type
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5. OTP Verification
Enter OTP received via SMS
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6. Pre-Fueling Checks
Capture odometer reading and tank level
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7. Fueling Authorization
Pump activates automatically
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8. Transaction Completion
Digital receipt generated and saved
Driver Verification & Security
Multi-Layer Security
QR Authentication
Unique codes prevent unauthorized access
OTP Verification
One-time passwords for each transaction
Photo Capture
Odometer and pump display verification
Fraud Prevention Measures
- β Location Verification: GPS tracking ensures fueling at authorized stations
- β Time Restrictions: Prevent fueling outside work hours
- β Velocity Checks: Flag impossible travel distances between fuelings
- β Pattern Analysis: AI detects unusual fueling patterns
- β Photo Verification: Manual review of suspicious transactions
Driver Performance Monitoring
Key Performance Metrics
Efficiency Metrics
- π Fuel Economy: km/liter performance
- π Route Efficiency: Actual vs optimal routes
- π Idle Time: Engine running while stationary
- π Speed Compliance: Adherence to limits
Behavioral Metrics
- π App Usage: Compliance with procedures
- π Documentation: Photo quality and accuracy
- π Schedule Adherence: On-time performance
- π Maintenance Reports: Vehicle care indicators
Performance Dashboard
Managers can view driver performance through dedicated dashboards showing:
Driver: Ahmed Hassan (ID: DR-1234)
ββββββββββββββββββββββββββββββββββββββββ
Current Month Performance:
βββ Fuel Efficiency: 14.2 km/L (β 5% vs last month)
βββ Total Distance: 3,847 km
βββ Fuel Consumed: 271 liters
βββ Cost per KM: 0.156 SAR (Target: 0.18 SAR) β
βββ Violations: 0
βββ Rating: βββββ (4.8/5.0)
Driver Training & Onboarding
Onboarding Checklist
New Driver Onboarding:
- β Account creation and app installation
- β App tutorial and practice session
- β Security procedures training
- β First supervised fueling
- β Policy acknowledgment
- β Emergency procedures briefing
- β Support contact information
Training Modules
Basic Training
- β’ App navigation
- β’ Fueling procedures
- β’ Safety protocols
- β’ Documentation requirements
Advanced Training
- β’ Fuel efficiency techniques
- β’ Route optimization
- β’ Vehicle maintenance basics
- β’ Cost reduction strategies
Driver Support & Communication
Support Channels
24/7 Hotline
Emergency assistance
800-PETROLINK
In-App Chat
Quick questions
Average response: 2 min
Email Support
Non-urgent issues
drivers@petrolink.app
Communication Features
- β Push Notifications: Important updates and alerts
- β SMS Alerts: Transaction confirmations and OTPs
- β In-App Messages: Policy updates and announcements
- β Monthly Newsletter: Tips and best practices
Common Driver Issues & Solutions
App Login Issues
- β Verify phone number is correct
- β Check app is updated to latest version
- β Reset password if forgotten
- β Ensure account is active
Transaction Failures
- β Check vehicle assignment
- β Verify wallet balance
- β Confirm within allowed hours
- β Check for network connectivity
QR Code Scanning Problems
- β Clean camera lens
- β Ensure adequate lighting
- β Try manual pump entry
- β Report damaged QR codes
Driver Policies & Guidelines
Code of Conduct
Driver Responsibilities:
- 1. Use company vehicles and fuel only for authorized purposes
- 2. Maintain accurate records and documentation
- 3. Report any incidents or issues immediately
- 4. Follow all safety protocols at fuel stations
- 5. Keep login credentials confidential
- 6. Participate in required training sessions
- 7. Maintain professional behavior at all times
Violation Consequences
Best Practices for Driver Management
Recommendations for Fleet Managers:
- β Regular driver performance reviews (monthly)
- β Incentive programs for fuel-efficient driving
- β Clear communication of policies and changes
- β Prompt resolution of driver concerns
- β Regular app training refreshers
- β Recognition of top performers
- β Feedback collection and implementation
- β Proactive support and assistance